For two decades, Visual Defence has transformed ideas into reality by thinking outside of the box. Our accomplishments would not be possible without our biggest asset – our people. We always look for exceptional individuals to join our growing team and help us make and deliver products that make a positive impact in people’s lives.
For two decades, Visual Defence has transformed ideas into reality by thinking outside of the box. Our accomplishments would not be possible without our biggest asset – our people. We always look for exceptional individuals to join our growing team and help us make and deliver products that make a positive impact in people’s lives.
Location: Richmond Hill, ON, CA | Full Time
Location: Richmond Hill, ON, CA | Full Time
Position
Position
The Business Development & Partnerships Manager is responsible for driving the company’s growth strategy by developing new business opportunities, forging strategic partnerships, and expanding revenue streams. This role blends business development with partnership management, focusing on both client acquisition and collaboration initiatives, locally mainly.
A key aspect of this role is securing significant public and private grant opportunities—often valued in the millions—managing funded projects, and fostering strategic collaborations with public and private institutions, research organizations, industry partners, and government agencies.
Requirements
- Proven experience in business development, strategic partnerships, or growth roles.
- A track record in grant funding (identifying, securing, managing) is considered an asset
- Bachelor’s or Master’s degree in Public Policy, Business, Engineering, Science, or a related field.
- Familiarity or experience with the mining, agricultural, defense or ocean sectors is highly desirable.
- Experience representing companies at industry events, trade shows, and exhibitions.
- Excellent written and verbal communication skills.
- Strong negotiation, relationship-building, and stakeholder engagement skills.
- Strategic thinker with a hands-on, execution-driven approach.
- Ability to work effectively across markets and cultures, including international partnerships.
- Experience working in or with tech-focused companies or innovation environments is a strong asset.
The Business Development & Partnerships Manager is responsible for driving the company’s growth strategy by developing new business opportunities, forging strategic partnerships, and expanding revenue streams. This role blends business development with partnership management, focusing on both client acquisition and collaboration initiatives, locally mainly.
A key aspect of this role is securing significant public and private grant opportunities—often valued in the millions—managing funded projects, and fostering strategic collaborations with public and private institutions, research organizations, industry partners, and government agencies.
Location: Richmond Hill, ON, CA | Full Time
Location: Richmond Hill, ON, CA | Full Time
Position
Position
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. If you have marketing and technical sales background, if you enjoy fast paced, multi-tasking environment, then we have an exciting opportunity with future growth potential at our Richmond Hill headquarters.
In this role you will manage the full sales cycle including cold calling, prospecting, pitching, and closing sales in order to support the company’s mission to be the leading provider of road maintenance and pothole detection systems worldwide. You will gain priceless, unique experience and knowledge about Visual Defence’s products with focus on Artificial Intelligence.
Qualifications and skills
- Learn & understand the commercial and technology behind our AI platform.
- Solicit potential clients including cold calling to generate new business.
- Collaborate with the company’s Manager, Community Engagement to determine necessary strategic technical solutions and sales approaches.
- Educate clients about the company’s products and services.
- Assess requirements and resources and recommend the appropriate goods or services.
- Maintenance and expansion of the daily prospect’s database.
- Develop reports and proposals as part of sales presentation to illustrate benefits from use of goods or services.
- Administer duties related to each optional sale to ensure accurate reporting.
- Provide input into product design where product or services must be tailored to suit clients’ needs.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. If you have a marketing and technical sales background, if you enjoy fast paced, multi-tasking environment, then we have an exciting opportunity with future growth potential at our Richmond Hill headquarters.
In this role you will manage the full sales cycle including cold calling, prospecting, pitching, and closing sales in order to support the company’s mission to be the leading provider of road maintenance and pothole detection systems worldwide. You will gain priceless, unique experience and knowledge about Visual Defence’s products with focus on Artificial Intelligence.
Location: Richmond Hill, ON, CA | Full Time
Summary
We are looking for a skilled and motivated Customer Success Specialist to join our team.
As an ideal candidate you will work closely with Visual Defence’s customers and partners to understand their needs and to ensure that they achieve their desired outcomes. You will provide customer support, training, troubleshooting services and recommend improvements to our existing applications.
This role includes developing and maintaining strong relationships with customers, providing ongoing support and guidance, ensuring customer satisfaction, and working with cross-functional teams to resolve any issues that may arise.
Key responsibilities include
- Proactively engage with clients to review all aspects of their account, including application usage and recommending new applications.
- Collaborate with the sales team to ensure a seamless customer onboarding process.
- Provide training to clients remotely via phone or webinar on how to use our system, in particular setup for more in-depth applications.
- Assist sales staff with account reviews and provide insight and support to the customer's concerns.
- Serve as the main point of contact for troubleshooting technical issues for clients and work with engineering teams to resolve these issues.
- Document client issues and communicate solutions effectively to clients.
- Provide documentation to engineering when issues cannot be resolved.
- Recommend improvements to existing applications to engineering teams.
- Coordinate with partners, add-on applications sales, and support staff to sell and support mutual clients.
Qualifications and skills
- Bachelor's degree in Business, Marketing, or a related field.
- Experience with GIS software.
- Experience in a customer-facing role, preferably in customer success or account management is an asset.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think creatively.
- Experience with customer relationship management (CRM) systems.
- Ability to work independently and collaboratively with cross-functional teams.
Location: Richmond Hill, ON, CA | Full Time
Position
We are looking for a skilled and motivated Customer Success Specialist to join our team.
As an ideal candidate you will work closely with Visual Defence’s customers and partners to understand their needs and to ensure that they achieve their desired outcomes. You will provide customer support, training, troubleshooting services and recommend improvements to our existing applications.
This role includes developing and maintaining strong relationships with customers, providing ongoing support and guidance, ensuring customer satisfaction, and working with cross-functional teams to resolve any issues that may arise.
Location: Richmond Hill, ON, CA | Full Time
Summary
We are looking for a skilled, dynamic and results-driven Field Installation Technician to join our team.
The individual in this role will report to our Operations Manager. The responsibilities will include, but are not limited to, configuring and installing the company’s systems/technologies at customer sites. This is an on-site/in-office, full time position. If you are a motivated individual who thrives in a fast-paced environment, we want to hear from you!
Key responsibilities include
- Participate in online training sessions about current and potential industries related to the areas of natural resources, inclusive of some or all of the following areas: Energy, Forests, Minerals/Metals, Earth Sciences, Green Manufacturing, Carbon & Climate Mitigation, Energy Efficiency & Green Buildings, Resource Conservation and Environmental Protection.
- Learn about our innovative solutions.
- Install, maintain, adjust, configure and repair the company’s systems at customer sites while adhering to safety protocols and industry regulations at all times.
- Ensure proper wiring, functionality, and placement of all peripherals, accessories, cabling and devices for optimal performance.
Qualifications and skills
- Post-secondary Diploma in technology program is preferred.
- May be required to travel throughout Canada and US whenever the need arises to complete other time sensitive projects.
- Valid driver's license are mandatory.
- Valid passport is mandatory.
- Proven experience in vehicle electrical installation or a similar role is an asset.
- Excellent analytical and problem solving skills with the ability to read and understand wiring diagrams.
Location: Richmond Hill, ON, CA
Full Time
Position
We are looking for a skilled, dynamic and results-driven Field Installation Technician to join our team.
The individual in this role will report to our Operations Manager. The responsibilities will include, but are not limited to, configuring and installing the company’s systems/technologies at customer sites. This is an on-site/in-office, full time position. If you are a motivated individual who thrives in a fast-paced environment, we want to hear from you!
Minimum Requirements
- An excellent communicator verbal and written
- Highly motivated, energetic and result oriented.
- Must be extremely organized, proactive and detail oriented.
- Patient and comfortable with repetitive tasks.
- Self-motivated to work independently.
Summary
As a Data Annotator at Visual Defence you will train machine learning programs to understand what it sees in pictures, images and video. You will enjoy collaborating and working alongside with the members of the AI team to ensure that the final result is in its best form and is representative of a well-researched process.